FAQS
- 1. Are all your products available to purchase online?
- 2. How do I order online?
- 3. What about the paint colour for the exterior of my bath?
- 4. How do I know you've received my order?
- 5. Do you deliver to my area?
- 6. How much does delivery cost?
- 7. How do I know my order has been despatched?
- 8. How long will my order take?
- 9. Can I see your products before ordering? Do you have any stockists?
- 10. If I want to speak to someone what are your opening hours?
- 11. What is your policy on electrical recycling?
1. Are all your products available to purchase online?
Yes. Our web site contains our complete range of products. However if you would like our brochure click on ‘Catalogue Request’ on the home page where you can either download the brochure in its entirety or in sections or request a copy by post.
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2. How do I order online?
Simply click ‘Order’ whenever you see a product you wish to purchase. This will add that item to your basket. To review the contents of your basket click on 'View Order'. To place your order click on the 'Proceed to Purchase' button on your order page. If you are a registered customer simply enter your e-mail address and password to retrieve your details. If you are not already registered click on 'Continue Purchase' to register.
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3. What about the paint colour for the exterior of my bath?
This will be verified once you have placed the order online. A member of staff will be in contact either by email or by phone to confirm the colour. If you are still unsure as to the colour remember this is the final process in the manufacture of your bath or cistern so generally we need to know two weeks prior to delivery. It is worth remembering that products can be dispatched in a primed, ready-to-paint finish for completion on site.
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4. How do I know you've received my order?
Our acceptance of your order will take place upon despatch of the product(s) ordered. As soon as you place your order you will be sent a confirmatory e-mail. A member of staff will check your order by the next working day and send you a written confirmation. Please check your written confirmation carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the written confirmation within 3 working days please let us know.
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5. Do you deliver to my area?
We deliver to anywhere within the United Kingdom. For overseas deliveries please contact us for information.
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6. How much does delivery cost?
Generally this depends on the size and weight of the order and your location. Simply enter your postcode into the online form and it will automatically calculate the charge.
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7. How do I know my order has been despatched?
We will send you an e-mail when we despatch your order with details of the consignment. Provided you have ordered online you can also track the progress of your order by clicking on ‘Order Tracking’ at the top any page.
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8. How long will my order take?
This depends on the product and the finish required. For example we hold most taps and fittings in stock and generally dispatched with 14 days but for baths and items with a dedicated finish we will contact you with an anticipated delivery date. Please let us know if your order is urgent and we will do our best to despatch it quickly.
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9. Can I see your products before ordering? Do you have any stockists?
We are a manufacturing business selling direct to the end user. Therefore we do not have stockists. All of our products may be viewed at our extensive showrooms at Saracens Dairy, Pluckley Kent TN27 0SA, in fact you can also see our workshops and see the processes involved. If you are unable to visit you may still buy online with confidence as we operate a no quibble returns policy.
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10. If I want to speak to someone what are your opening hours?
Our office and showroom are open from 9am until 5.30pm during the week and from 9am until 1.00pm on Saturdays. We are closed on Sundays. Our phone number is 01233 840840.
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11. What is your policy on electrical recycling?
Catchpole & Rye complies with WEEE Recyling Regulations on all unwanted electrical items. For full details follow the link.
More information...
You can now recycle your old electricals with us...
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